Emotional intelligence is the ability to perceive emotions
in oneself and in others. (It is) awareness of body language, for example. It's
also the ability to control and handle frustration and other emotions.
You know the type: coworkers who never have anything
positive to say, whether at the weekly staff meeting or in the cafeteria line.
They can suck the energy from a brainstorming session with a few choice
comments. Their bad mood frequently puts others in one, too. Their negativity
can contaminate even good news.
Emotions as Valuable
Data
Emotional intelligence -- buzz words already familiar in
psychology and education -- is now talked about in business circles as well.
Business schools are teaching executives how to be emotionally intelligent, and
how to manage the emotions of their employees.
The idea behind emotional intelligence in the
workplace is that it is a skill through which employees treat emotions as
valuable data in navigating a situation. Let's say a sales manager has come up
with an amazing idea that will increase corporate revenues by up to 200%, but
knows his boss tends to be irritable and short-tempered in the morning. Having
emotional intelligence means that the manager will first recognize and consider
this emotional fact about his boss. Despite the stunning nature of his idea --
and his own excitement -- he will regulate his own emotions, curb his
enthusiasm and wait until the afternoon to approach his boss.
Emotions influence the task on which an employee is
working, the efforts he puts and how he influences other employees around him.
In other words, what employees feel and how they express their emotions affects their
performance.
Effect on decision making : Studies have shown that
positive mood leads to better and efficient decision making. However, this
doesn't mean that decisions taken in a bad mood are disruptive. Studies have
also found that negative emotions can lead to more effective decision making.
Negative emotions, sometimes, may lead to more concentrated, detailed, and
analytic processing of the facts.
Emotions and absenteeism: Positive mood is associated with
reduced absence and intention to quit the job while negative mood increase
absenteeism, intention to turnover, and actual turnover.
Effects on creativity: Positive emotions influence
creativity positively as it creates a content state of mind which is open to
all ideas. It also leads to a more complex and flexible thinking.
Interpersonal relations: Positive feelings induce helping
behaviors while feelings of jealousy of hatred lead to poor relations with
colleagues.
So, whats your call....plz share your views..
No comments:
Post a Comment